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About Stansted Express

The Stansted Express service is operated by Abellio East Anglia Limited, which is part of Abellio Transport Holdings. Our parent company also operates the ScotRail franchise and Merseyrail concession, plus bus services in London and Surrey. Abellio East Anglia Limited has been appointed by the Department for Transport to operate the Stansted Express service until 2025. 

 

Our promise

When you travel with Stansted Express you can expect high standards. This means we will: 

  • Provide you with a safe, clean, punctual and reliable train service
  • Make it easy for you to buy tickets
  • Always treat you well and fairly
  • Keep you informed about services, planned changes and disruptions
  • Publish our performance and quality targets
  • Listen to you and engage with you more 

Abellio East Anglia Limited is a company registered in England and Wales with company number 07861414. Registered Office address: 1 Ely Place, London EC1N 6RY. 

 

Your rights

Your rights and responsibilities when you travel by train in the UK are explained in the National Rail Conditions of Travel.

Find out more