Assisted Travel

We’re here to help

We make our trains as accessible as possible for everyone – including wheelchair users, people with disabilities, parents with children and anyone with heavy bags.  You can still book assistance during the COVID-19 pandemic. View further information on assisted travel opening hours and how we're keeping you safe.

PASSENGER ASSIST

Passenger Assist is a national booking system supported by all train companies which enables disabled and older customers to discuss and book their assistance requirements in advance of their journey. We can help with all aspects of your journey such as

• Planning your journey, choosing the best trains, times, tickets
• getting on and off the train (including providing ramps, sight guidance etc)
• moving between platforms and around the station
• purchasing tickets
• assisting with your luggage
• advising what facilities are available on board and at the stations.

PASSENGER ASSIST, INFORMATION AND BOOKING

• Tel: 0800 028 2878 (free from landlines)
• Text Type: 18001 0800 028 2878
• From a mobile: 0345 600 7245
• Email: assistedtravel@greateranglia.co.uk

REDRESS

If the assistance you book is not met then you may be entitled to redress. Please contact us at the address below with details of your claim and booking reference

Freepost: GREATER ANGLIA CUSTOMER RELATIONS
email: contactcentre@greateranglia.co.uk
Tel: 0345 600 7245 (Option 8)
Type Text: 18001 0800 028 28 78

DISCOUNTED TRAVEL

Discounted travel is available for holders of Disabled Persons Railcard and Senior Railcard. Details of all national rail cards are available here https://www.railcard.co.uk/?nreTrack=railcard&_ga=2.64879087.137625087.1607618796-2042657583.1549015056 Other discounted fares are available, only available through a ticket office.

If you are visually impaired

and need to travel with a companion and you do not hold a railcard the following discounts on Anytime/Day tickets apply for both of you:

• First/Standard Anytime Single or Return – 34% off
• First/Standard Anytime Day Single – 34% off
• First/Standard Anytime Day Return – 50% off

No concession applies if you are travelling alone and you do not hold a railcard.

To obtain these discounts, a document confirming your disability, issued by a recognised institution (for example, Social Services Department, Local Authority, Guide Dog Ownership certificate, Royal National Institute of Blind People (RNIB) or Blind Veterans UK) is required.

Season tickets – you can be issued with one adult season ticket to cover two persons; the two travelling for the price of one. A different companion may travel with you on different days.

If you are a wheelchair user and remain in your wheelchair throughout the journey

and you do not hold a disabled persons’ railcard, you will be given the following discounts on Anytime/Day tickets:

• First/Standard Anytime Single or Return – 34% off
• First/Standard Anytime Day Single – 34% off
• First/Standard Anytime Day Return – 50% off

The same discount will apply for one companion if you choose to take one. Be aware that even with these discounts it may be cheaper to buy advanced fares where they’re available.

Train Facilities

Station Information