We welcome any travellers who have individual needs and those with disabilities, including wheelchair users and anyone with other mobility difficulties.
Whether you need help boarding or alighting from trains, assistance with children or heavy luggage, we will do all we can to make your journey as easy as possible.
Booking journey assistance in advance (at least 24 hours before travel) enables us to ensure any arrangements can be made to meet your specific requirements.
Contact us to book assistance:
For more information on journey assistance and details of our Disabled Person's Protection Policy (DPPP), please visit the DPPP area of the Greater Anglia website.
For information and advice to help passengers with special needs to plan their route through Stansted Airport, please visit the Special Assistance area of the Stansted Airport website.