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Last updated 3 July

The last rail strike that affected our services was on Saturday 2 July.

It’s possible there will be more rail strikes in the UK. We’ll update this page with our travel advice if they affect our trains.

Strike refund information

Below are some options for tickets booked for 20-26 June and 2-3 July.

1. Travel on a different day with the same ticket

Tickets for Saturday 2 July can be used the day before and up to two days after.

2. Claim a refund

If you bought a ticket and decide not to travel because your train is cancelled, delayed or rescheduled, you can claim a full refund. Please go back to your original place of purchase.

Refund tickets purchased on our website

Email your request with your original booking confirmation to refunds@stanstedexpress.com.

Refund tickets purchased at our stations or Stansted Airport

Send your unused tickets, with a note of your name and address, to:

Refunds Department
Greater Anglia
The Hub
Colchester North Station
Colchester CO1 1JS
United Kingdom

Season tickets

If you have a Season ticket (monthly or longer), or activated a Flexi Season for a strike day, you can claim a strike day back if you decide not to travel through Delay Repay.

When making your claim, please select the 'Did Not Travel' option.

Contact us

If you need help, you can contact us by submitting an online form.

Find other ways to contact us.

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