Last updated 20 March
Several rail strikes could be taking place in the UK this month. Use this page to help plan your trip with Stansted Express.
Timetables
Please revisit our website before travelling. Our online timetables will be updated a few days before each rail strike date, and some trains may be cancelled close to departure time.
Our travel advice
- Check before you travel and use alternative transport if you need to
- Remember to check our website and other train companies you're using the day before you want to travel.
- Please note that some trains may be cancelled close to departure time.
Assisted Travel
If you need assistance, please contact Passenger Assist in advance to plan your trip.
New bookings will be available for strike days when the timetable is confirmed.
If you’ve already booked assistance it may be affected by timetable changes due to strike action so you should check if your train is running before making your journey. We will endeavour to contact you to notify you if this is the case.
Will there be more strikes?
It is possible that there will be more rail strikes in the UK. Unions have to give two weeks’ notice to train companies of any further strike dates. We’ll share our travel advice for strikes that’ll affect our trains on this page.
Strike refund information
1. Travel on a different day with the same ticket
- Non-Season tickets booked for travel on Thursday 16 & Saturday 18 March can be used the day before up to and including Tuesday 21 March.
- Non-Season tickets booked for travel on Thursday 30 March & Saturday 1 April can be used the day before up to and including Tuesday 4 April
- Customers are strongly encouraged to travel on a day that is not close to a strike day, as trains on the days immediately before and after strike days are expected to be extremely busy.
- You will need to buy a new London Underground ticket for its portion of your journey.
2. Claim a refund
- If you bought a ticket and decide not to travel because your train is cancelled, delayed or rescheduled, you can claim a full refund. Please go back to your original place of purchase.
- If you have a return ticket and don't travel, you can claim a full refund if your outward or return journey falls on a strike day.
- You need to claim within 28 days from the last day of the validity of your ticket.
- Customers are strongly encouraged to refund their tickets and rebook for a day that is not close to a strike day, as trains on the days immediately before and after strike days are expected to be extremely busy.
- Please don't send us images of passports, credit or debit cards, driving licences and bank statements or information which is personal to you. If we do need further information from you to look into a complaint or enquiry then we will get in touch about what we need and how to send it to us.
If your journey is delayed by 15 minutes or more, you can claim compensation with Delay Repay.
Refund tickets purchased on our website
Email your request with your original booking confirmation to refunds@stanstedexpress.com.
Refund tickets purchased at our stations or Stansted Airport
Send your unused tickets, with a note of your name and address, to:
Refunds Department
Greater Anglia
The Hub
Colchester North Station
Colchester CO1 1JS
United Kingdom
Season tickets
If you have a Season ticket (monthly or longer), or activated a Flexi Season pass for a strike day, you can claim a day back if you decide not to travel with Delay Repay.
When making your claim, please select the 'Did Not Travel' option. You'll just need to tell us the outward portion of your trip only (not return journey) to claim a full day of your ticket.
For strike days between 22 June 2022 and 8 Oct 22, please email our customer relations instead: contactcentre@greateranglia.co.uk
Contact us
If you need help, you can contact us by submitting an online form.
Find other ways to contact us.
Useful Information
View information about how other trains in the UK will be affected by rail strikes.
