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Latest updated 28 November

Several rail strikes could be taking place in the UK this month. Use this page to help plan your trip with Stansted Express. 

The RMT union has announced strikes on Tuesday 13, Wednesday 14, Friday 16 and Saturday 17 December and Tuesday 3, Wednesday 4, Friday 6 and Saturday 7 January. Please avoid travelling with Stansted Express on these dates as our services will be reduced and disrupted.

First services on Thursday 15, Sunday 18 December, Thursday 5 and Sunday 8 January will start later than usual and our network won’t be back to normal full service until early afternoon. Some morning peak trains will not be running.

Our travel advice

  • Avoid travelling with Stansted Express on strike days and use alternative transport.
  • If you must travel by train, be prepared for a longer journey than usual and disruption.
  • Our amended timetable won't be published until around 2 to 3 days before a strike day. Please check our revised train times before booking your ticket as our first and last trains of the day may change.
  • Remember to check our website and other train companies you're using the day before you want to travel.
  • Please note that some trains may be cancelled close to departure time.

Strike disruption timetables

Please note that some trains may be cancelled close to departure time.

December and January strikes

Please revisit this page for more information before travelling on these dates:

Strike days

Avoid travelling with Stansted Express on Tuesday 13, Wednesday 14, Friday 16 and Saturday 17 December and Tuesday 3, Wednesday 4, Friday 6 and Saturday 7 January. Our services will service reduced and disrupted.

Services are expected to run from 07.30 and final trains will complete their journeys by 18.30. Our train times should be updated around 2-3 days before each strike day.

Day after strike day

First services on Thursday 15, Sunday 18 December, Thursday 5 and Sunday 8 January will start later than usual, and our network won’t be back to normal full service until early afternoon. Some morning peak trains will not be running.

Our trains times should be updated around 2-3 days before each disrupted day.

Assisted Travel

​Passenger assistance is available for trains that are running.

If you have already booked assistance for a strike day, this may be affected by timetable changes, so we recommend that you check if your train is running before you travel. We will endeavour to contact you to notify you if this is the case.

If you need assistance, please contact Passenger Assist in advance to plan your trip.

Will there be more strikes?

It is possible that there will be more rail strikes in the UK. Unions have to give two weeks’ notice to train companies of any further strike dates. We’ll share our travel advice for strikes that’ll affect our trains on this page.​​


Strike refund information

1. Travel on a different day with the same ticket

  • Tickets booked for travel Saturday 26 November 2022 can be used the day before the date on your ticket up to and including Tuesday 29 November 2022.
  • We will update this section for the December and January strikes

2. Claim a refund

  • If you bought a ticket and decide not to travel because your train is cancelled, delayed or rescheduled, you can claim a full refund. Please go back to your original place of purchase.
  • If you have a return ticket and don't travel, you can claim a full refund if your outward or return journey falls on 5, 7 or 9 November.
  • You need to claim within 28 days from the last day of the validity of your ticket. 
  • Please don't send us images of passports, credit or debit cards, driving licences and bank statements or information which is personal to you. If we do need further information from you to look into a complaint or enquiry then we will get in touch about what we need and how to send it to us.

If your journey is delayed by 15 minutes or more, you can claim compensation with Delay Repay.

Refund tickets purchased on our website

Email your request with your original booking confirmation to refunds@stanstedexpress.com.

Refund tickets purchased at our stations or Stansted Airport

Send your unused tickets, with a note of your name and address, to:

Refunds Department
Greater Anglia
The Hub
Colchester North Station
Colchester CO1 1JS
United Kingdom

Season tickets

If you have a Season ticket (monthly or longer), or activated a Flexi Season pass for 5, November, you can claim a day back if you were unable to travel due to the reduced timetable disruption with Delay Repay.

This won't apply for the 7 and 9 November as we operated a normal service.

When making your claim, please select the 'Did Not Travel' option. You'll just need to tell us the outward portion of your trip only (not return journey) to claim a full day of your ticket.

For strike days between 22 June 2022 and 8 Oct 22, please email our customer relations instead: contactcentre@greateranglia.co.uk

Contact us

If you need help, you can contact us by submitting an online form.

Find other ways to contact us.

Useful Information

View information about how other trains in the UK will be affected by rail strikes.

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