Skip to the content

If you need help boarding or alighting from trains, assistance with children or heavy luggage, or someone to meet you at a major station and guide you to a connecting service, you can arrange assisted travel.

To make sure that our staff can give you the best service and notify you if there is anything that will affect your journey, we recommend booking assistance in advance, giving us a minimum of two hours notice where possible.

Our Assisted Travel Team operates 24h a day, 7 days a week. For information and booking use any of the following methods.


Need help at Stansted Airport?

You can also get assistance to help you make your way through the airport. There’s information about this on the Stansted Airport website.

Read our disabled people’s protection policy.

Hey you. Don't want to miss out on our exclusive offers?

Get our newsletter and be the first to hear about special promotions, latest updates and competitions (you'll receive cool stuff, promise)