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If you need help boarding or alighting from trains, assistance with children or heavy luggage, or someone to meet you at a major station and guide you to a connecting service, you can arrange assisted travel.

To arrange this, get in touch with us at least 24 hours before you travel. This gives us time to make any arrangements. You can

Need help at Stansted Airport?

You can also get assistance to help you make your way through the airport. There’s information about this on the Stansted Airport website.

Read our disabled people’s protection policy.

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