To make a complaint or leave feedback contact Customer Relations: firstname.lastname@example.org
We think it is important that you have the chance to tell us when things have gone wrong. We will make every effort to provide you with answers and say sorry when we have made mistakes. We will provide reasonable compensation where it is appropriate.
We have lots of information on this website to help provide some answers to frequently asked questions.
You can also access our Passenger Charter and Complaints Handling Procedure, as well as links to the National Rail Conditions of Travel from this site too.