Severe disruption to Stansted Express train services in August
- Saturday 13 and Sunday 14 August
- Saturday 20 and Sunday 21 August
- Monday 29 August
There will be no direct trains from Stansted Airport to and from London Liverpool Street on various dates in August due to engineering works and strike action.
Please use alternative transport and avoid travelling by train.
You’ll find answers to the most frequently asked questions on our website, but if you need to talk, we’re here to help.
If you would like to apply for a refund, we highly recommend contacting us online where possible. For tickets purchased online, simply email your original booking confirmation plus your request for a refund to firstname.lastname@example.org.
For tickets bought at a ticket office or from an agent, please see our Refunds and Compensation page.
Ways you can contact Stansted Express
To make a complaint or leave feedback contact Customer Relations: email@example.com
We think it is important that you have the chance to tell us when things have gone wrong. We will make every effort to provide you with answers and say sorry when we have made mistakes. We will provide reasonable compensation where it is appropriate.
We have lots of information on this website to help provide some answers to frequently asked questions.
You can also access our Passenger Charter and Complaints Handling Procedure, as well as links to the National Rail Conditions of Travel from this site too.
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