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Please spread out throughout the train

 

Find less busy trains

To help you plan your journey and to avoid the busiest trains and stay safe during the coronavirus pandemic, we’ve introduced measures to count the number of people boarding our morning and evening train services across our network.

Currently, our busiest times are morning and evening peak services. You can also view busy trends here. Please take this into account and travel on a quieter service where possible.

Find out more

Reduced Stansted Express service until further notice

We have a reduced timetable in place at the moment, as passenger numbers are down significantly. We want to provide the most reliable service possible for key workers and others who need to use our trains. From Monday 18 May, we will be running two trains an hour to and from Stansted Airport and London Liverpool Street. 

The revised timetables will be updated once a week, usually on a Wednesday or Thursday and published here.

More information on what Stansted Express is doing to keep rail passengers safe during Covid-19 can be found here. We encourage that you become familiar with the measures we have put in place so that we can stop the spread and safeguard people’s health.

 

icon-pdfDownload Revised Timetable - Saturday

 

icon-pdfDownload Revised Timetable - Sunday

 

icon-pdfDownload Revised Timetable - Monday to Friday

 

Assisted Travel, we’re here to help

Due to the ongoing coronavirus situation the assisted travel support centre is operating under revised opening hours. If you need mobility assistance from staff on your journey please call:

Monday to Friday between 08:00 – 18:00 on 0800 028 2878 (free of charge) or via Textphone and Minicom: 18001 0800 028 2878.

If you are calling after 18:00 and need assistance for next day travel or calling at the weekend for travel Sunday or Monday please contact the National Rail Enquiries support team on 0800 0223720.

Alternatively, you can submit a request online.

Please book assistance a minimum of 12 hours before you travel. If your journey goes beyond our network and includes travel on other train operators' services, please book 24 hours before travelling so we can meet their notice period requirements.
Passenger assistance may change slightly from pre-pandemic assistance to maintain social distancing. For example, a customer might be wheeled in and out of the lift whilst the staff member uses the stairs. You can also still travel if you haven’t pre-booked assistance.

If you need to speak to us about your booking, train times or service information, call us on 0345 600 7245 (or +44 345 600 7245 from outside the UK) and select option 8.

We can only respond to phone calls and emails received in English. We’re sorry if this causes any inconvenience.

Check before you travel

You can check live departure and platform information on our Live Departures page. 

Compensation

If you arrive at your destination more than 15 minutes late, you can claim compensation through our delay repay scheme. You’ll need your ticket and journey details to make a claim. Please visit our Refunds page for more information.

Stay in the know

We would strongly recommend following us on twitter @Stansted_Exp to keep up to date with train running information on the day.

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