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Looking forward to welcoming you onboard

You’ll see changes at every step of the journey when you travel with us, with new protective measures at stations and on trains. We are doing everything possible to keep you safe if you need to travel with us. There are also things we need you to do to help us help you travel safely.

Plan ahead, consider others and stay safe.

Preparing for travel

Things to remember

  • Book online in advance and download your eticket to your device.
  • Allow extra time to travel and have a back-up plan in mind.
  • Pack a face covering and please wear it at all times. Some people are exempt from wearing face coverings, you can find out more here.
  • Travel at quieter times and keep your distance wherever possible.
  • Check the government for the latest information and rules for passengers coming into the UK.
  • Check the Transport for London website for the latest travel information if you need to travel within London.
  • Don’t travel if you have any Covid-19 symptoms. Please check the NHS website for information.
  • Check live train times on our website or app before travelling.
    Bring a bottle of water and any food you may need for your journey, food and drink retailers may not be open.
  • Wash your hands – Carry hand sanitiser and wash your hands before and after your journey
  • Check with your airline or Stansted Airport for the latest guidance.

At the station

Face coverings

You must wear a face covering at our stations and on board our trains.*

Hand sanitisers

There is liquid soap available at stations with toilet facilities. Some stations have hand sanitiser, but we recommend bringing some with you when travelling.

Self-service ticketing

If you can’t buy your ticket online or through our app, use a self-service ticket machine.

Rubbish and recycling

Don’t leave your rubbish at stations, unless it’s in the bin so that our cleaners can spend more time cleaning.

Contactless

If you need to buy your ticket at the station, please use contactless payment.

Minimising contact

Follow instructions and social distance markers at stations and on board.

On board

Face coverings

You must wear a face covering at our stations and on board our trains.*

Stay in your seat if possible

Try to minimise movement around the train as much as you can.

Boarding

Follow instructions and use all available doors. Move down the train and avoid congregating.

Hand sanitisers

There is liquid soap available in on-train toilets. There is no hand sanitiser so please bring this with you when you travel.

Consider other passengers

Take care to not obstruct doorways, aisles or walkways with luggage.

Rubbish and recycling

Don’t leave your rubbish on the trains, unless it’s in the bin so that our cleaners can spend more time cleaning.

Cleaning

Spick and span

We're stepping up cleaning of our trains and stations, paying particular attention to high touch areas.

Keeping clean

We keep soap, water and toilet paper topped up in our toilets on stations and trains.

Arrivals

Minimising contact

Observe instructions and social distance markers. Follow Government advice and guidelines.

Connections

Check the Transport for London website for the latest travel information if you need to travel within London.

Returning

If you’ve booked a return trip, make sure to check the latest advice and guidance before travelling.

* Some people are exempt from wearing face coverings, you can find out more here or on the Government's website

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