Preparing for travel
At the station
You’ll see changes at every step of the journey when you travel with us, with new protective measures at stations and on trains. We are doing everything possible to keep you safe if you need to travel with us. There are also things we need you to do to help us help you travel safely.
Plan ahead, consider others and stay safe.
✔ Book online in advance and download your eticket to your device.
✔ Allow extra time to travel and have a back-up plan in mind.
✔ Check live train times on our website or app before travelling.
✔ Pack a face covering and please wear it at all times. Some people are exempt from wearing face coverings, you can find out more here.
✔ Bring a bottle of water and any food you may need for your journey, food and drink retailers may not be open.
✔ Travel at quieter times and keep your distance wherever possible.
✔ Wash your hands – Carry hand sanitiser and wash your hands before and after your journey
✔ Check with your airline or Stansted Airport for the latest guidance.
✔ Check the Transport for London website for the latest travel information if you need to travel within London.
You must wear a face covering at our stations and on board our trains.*
If you can’t buy your ticket online or through our app, use a self-service ticket machine.
If you need to buy your ticket at the station, please use contactless payment.
There is liquid soap available at stations with toilet facilities. Some stations have hand sanitiser, but we recommend bringing some with you when travelling.
Don’t leave your rubbish at stations, unless it’s in the bin so that our cleaners can spend more time cleaning.
Follow instructions and social distance markers at stations and on board.
Follow instructions and use all available doors. Move down the train and avoid congregating.
Take care to not obstruct doorways, aisles or walkways with luggage.
There is liquid soap available in on-train toilets. There is no hand sanitiser so please bring this with you when you travel.
Don’t leave your rubbish on the trains, unless it’s in the bin so that our cleaners can spend more time cleaning.
We're stepping up cleaning of our trains and stations, paying particular attention to high touch areas.
We keep soap, water and toilet paper topped up in our toilets on stations and trains.