You must wear a face covering unless exempt
Failure to do so can mean you'll receive a £6,400 maximum fine*
The Government has made the wearing of a face covering mandatory on trains and in stations/transport hubs in England, unless you're exempt. View the Government's safer travel guidance for passengers on their website.
- A face covering is something which covers the wearers nose and mouth whilst also letting them be able to breathe comfortably. You should not use medical grade PPE.
- You can find advice on how to wear and make a cloth face covering on the Government's website.
- Please wash your hands before and after wearing a face covering. There is liquid soap available at stations and on train toilets. Hand sanitiser units are also available at Stansted Airport, Bishops Stortford, Harlow Town and Tottenham Hale stations.
- Children under 11 are not required to wear a face covering.
- You are free to temporarily remove a face covering to eat and drink on our trains and at our stations, you must ensure you're keeping a safe distance from others and replace your covering when finished.
- People with a disability or illness which means that they cannot put on, wear or remove a face covering are not required to wear one. This can include people with breathing difficulties, PTSD, etc. Please use your own judgement and act responsibly. If you have a disability or illness and can still wear a face covering, please do so. For a list of exemptions view the Government's website.
- We recognise it may be difficult for a customer who has a hearing impairment, has a learning disability or dementia to be able to hear a member of staff who is wearing a face covering. We also know that some customers may need to lip read.
If this is the case for you, please be assured that our staff have been trained to respond to your needs and can safely remove a mask to speak to you, or write down instructions for you, if that's helpful, whilst maintaining a safe social distance. Please just let them know how they can help and they will do their best to assist.
Legally, our staff can politely remind passengers that it is compulsory to wear a face covering, but not enforce it. Please wear a face covering, unless you have a condition that means you are exempt, as this is the mandatory guidance issued by the Government. *Anyone not wearing a face covering who isn't exempt, is liable to receive a £200 fine for a first offence which will double at each offence with a maximum fine of £6,400 from the Police or TFL enforcement officers. We have supplies of face coverings should a customer forget to bring one at Stansted Airport, Bishops Stortford, Harlow Town and Tottenham Hale. There is also a vending machine at London Liverpool Street.
Please adhere to social distancing advice and keep a safe distance apart from others where possible. More information on what Stansted Express is doing to keep passengers safe plus travel advice during Covid-19 an be found here. If you are taking the train, please familiarise yourself with the measures in place to help safeguard people's health.
Cross-border face covering rules
The rules on face coverings can differ in other UK nations. For more information visit:
You can still use public transport. We want you to be able to travel with dignity and our staff will act considerately towards those who cannot wear a face covering due to their disability or other medical condition.
Children under 11 are not required to wear a face covering.
Not necessarily. You should bring your own face covering. We are, however, starting to install vending machines at some stations to make it easier for you to buy a face covering if you forget to bring one.
Face coverings are mandatory on board the train and in all enclosed areas of train stations, from when you enter the station, throughout your journey and exiting the station at the other end. If you are then moving onto a bus, tram or tube, you should avoid taking off your face covering while interchanging and avoid touching your face or mouth.
No. Face coverings are now mandatory on board all trains. We need to be sure that everyone is following the new rules and so you must bring a separate face covering with you for this specific purpose.
Rail staff engage and educate customers about the mandatory use of face coverings when they travel by train and encourage people to wear them. The vast majority of people do the right thing and help to protect others by bringing and wearing a face covering while in stations and on trains. Unless they have a good reason, those that don't wear a face covering could receive a fine of up to £6,400 by the British Transport Police.
Some people may not be able to wear a face covering due to medical conditions which may not always be apparent. Please don't confront other passengers. Anyone that is not exempt from wearing a face covering can get a fine of up to £6,400 from the Police or Transport for London enforcement officers.
Some people may not be able to wear a face covering due to medical conditions which may not be apparent. please do not confront other passengers that are not wearing a face covering. Please inform a member of staff who will be able to engage and educate customers about the mandatory use of face coverings on public transport.
It is mandatory to wear a face covering on public transport unless you are exempt. Some people may not be able to wear a face covering due to medical conditions which may not be apparent so help protect others by bringing and wearing a face covering while in stations and on trains. Anyone that is not exempt from wearing a face covering can get a fine of up to £6,400 from the Police or Transport for London enforcement officers.
There are some instances when a face coverings are not expected to be worn by rail employees such as if they are exempt for medical reasons, in safety critical roles, when communicating to hearing impaired customers, in train cabs when they're on their own, when behind glass or perspex barriers such as in the ticket office or information points where social distancing can be achieved.
We encourage you to use a reusable face covering where possible as these are better for the environment. If you have a disposable face covering then please take it home with you to dispose of it or put it in the normal bins, available on stations at the end of your journey.
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