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Train facilities

All our trains are accessible for wheelchair users and passengers with reduced mobility. There are accessible toilets on board, and our staff are on hand to help you get on and off the train.

Mobility scooters and wheelchairs

You can travel on Stansted Express with a mobility scooter or a wheelchair – as long as it fits on our train-to-platform ramp, and can manoeuvre safely inside our trains.

Dimensions

We can carry wheelchairs and mobility scooters up to 1200mm long by 700mm wide. Our ramps can accept a maximum weight of 300kg, which is the combined weight of your mobility scooter or wheelchair with you using it.

While waiting on the platform for your train, please stay well behind the yellow line and ensure you fully apply the brakes on your wheelchair or scooter for your own safety.

Step-free access

With lifts, ramps, and easily accessible platforms, Stansted Airport and London Liverpool Street have step-free access throughout the station.

Check the station information page for more detail:

Station information