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We’re always working to improve accessibility on the railway – and our Disabled People’s Protection Policy (DPPP) sets out what we do to help people with a disability and customers who need help getting on and off the train.

Our DPPP has been approved by the Office of Rail and Road (ORR). We review it every year, and any changes are consulted with key stakeholders and approved by the ORR.

You can download guides to our policies here:

Disabled People's Protection Policy

Making rail accessible - Helping older and disabled passengers

To obtain a copy in an accessible format please contact us:



Tel: 0345 600 7245 (Option 8) 

Type Text: 18001 0800 028 28 78 

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