Coronavirus (COVID-19) Travel Information

by Chris Ford | Mar 18, 2020

Your safety, wellbeing and ability to get to your destination on time are our top priorities. Stansted Express is following guidance from Public Health England relating to Coronavirus (COVID-19). The outbreak is rapidly changing, and we’re committed to keeping you informed should circumstances change in the future.

What Stansted Express is doing to protect customers

Since the start of the coronavirus or COVID-19 outbreak, we have taken steps to ensure the safety and wellbeing of customers and staff and to reduce the spread of coronavirus.

We have:

  • Increased the cleaning of our trains and stations, including grab rails, door handles and buttons, tables, ticket machines and the other areas that are most commonly used.
  • Asked staff to make additional checks to replenish soap and toilet roll in the toilets on trains and at stations
  • Begun resourcing additional cleaners to further enhance our cleaning regime
  • Put up NHS posters around stations reminding staff and customers to wash their hands regularly with soap and water.

To ensure everyone’s safety, if you have coronavirus symptoms, are self-isolating or have been advised to self-isolate by the NHS, please do not board Stansted Express services and make alternative travel arrangements.

We’ll keep you informed with further updates.

Can I travel by train during the coronavirus outbreak?

Yes, but please note that the Government is asking everyone to avoid all non-essential travel. We will do everything we can to make sure you get to where you need to be safely and on time.

What are we doing to keep the trains and stations clean?

We clean our trains and stations every day, using disinfectant cleaners. We are prioritising cleaning the surfaces that most people touch, such as grab rails and door buttons, and the areas that most people use – at trains and at stations - including toilets, ticket offices and ticket gates. We’re also replenishing soap and toilet roll at every opportunity, regardless of how full they are, and we’re checking dispensers are working.

Water in our taps and toilets comes from tanks on trains – and we’re doing our best to keep those tanks topped up between journeys whenever possible.

Please help us to maximise the time we can spend on cleaning by throwing away your rubbish in bins or taking it with you and not leaving it on tables, seats or floors. Thank you!

What you can do to protect yourself

The most important thing you can do to protect yourself and others from the coronavirus is to follow the advice from the NHS. That is to:

  • always wash your hands when you get home or into work
  • use hand sanitiser if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards
  • avoid touching your eyes nose or mouth if your hands are not clean
  • try to avoid close contact with people who are unwell

If you have a fever or a new continuous cough, please stay at home for 7 days, go to the NHS website and follow the specialist medical advice. If you start to feel ill on the train, please get off at the next station and let our staff know. It’s quicker to get help to you at a station than on the train.

Refunds

We appreciate that you may need to re-think your travel plans. That’s why we’re implementing a flexible booking policy, waiving fees to change your travel date on all existing and new bookings until further notice.

Walk -up tickets

If you change your plans and choose not to travel, you can get a full refund through the retailer where you bought the ticket. Further information is available on our Refund Policy Update page.

Advance tickets

No refunds will be given on Advance tickets. However, customers can change their date of travel free of charge (the usual £10 admin fee will be waived). Any difference in fare should still be charged. No refund will be given if the new journey results in a lower fare.

Useful links

Symptoms of coronavirus and Government advice about it can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/

Find out more about how we’re working together with other train companies to support the efforts to delay the spread of coronavirus, and to keep services running as normal, on the National Rail Enquires website.

Find out how to get a refund.

Find the most up-to-date information about Stansted Airport on London Stansted Airport’s website.

90 comments

Leave a comment
  1. Commercial law firm in Lagos | Jul 08, 2020
    Thanks for the blog post buddy! Keep them coming... Commercial law firm in Lagos
  2. best license money lender clementi | Jul 07, 2020
    Hello I am so delighted I located your blog, I really located you by mistake, while I was watching on google for something else, Anyways I am here now and could just like to say thank for a tremendous post and a all round entertaining website. Please do keep up the great work.best license money lender clementi
  3. Sharp | Jul 07, 2020
    Hi, I find reading this article a joy. It is extremely helpful and interesting and very much looking forward to reading more of your work..Windows 10 activation
  4. Sharp | Jul 07, 2020
    This is such a great resource that you are providing and you give it away for free. I love seeing blog that understand the value. Im glad to have found this post as its such an interesting one! I am always on the lookout for quality posts and articles so i suppose im lucky to have found this! I hope you will be adding more in the future...Custom Velcro Patches
  5. mshahid | Jul 07, 2020
    I like this post, enjoyed this one  regards  for posting.  Thunder Sounds
  6. Rainstorm Sounds | Jul 06, 2020
    The website is looking bit flashy and it catches the visitors eyes. Design is pretty simple and a good user friendly interface.Rainstorm Sounds
  7. Dell2345 | Jul 05, 2020
    I  conceive this  web site   has got  some  very   excellent  info   for everyone. Web Development Courses
  8. Robotic Process Automation | Jul 05, 2020
    A debt of gratitude is in order for sharing the information, keep doing awesome... I truly delighted in investigating your site. great asset...Robotic Process Automation
  9. M. Shahid | Jul 04, 2020
    Thanks for a very interesting blog. What else may I get that kind of info written in such a perfect approach? I’ve a undertaking that I am simply now operating on, and I have been at the look out for such info. Bet365 Türkiye
  10. contact customer service | Jul 03, 2020
    Nice knowledge gaining article. This post is really the best on this valuable topic.contact customer service
  11. www liteblue usps gov epayroll | Jul 01, 2020
    This is highly informatics, crisp and clear. I think that everything has been described in systematic manner so that reader could get maximum information and learn many things.www liteblue usps gov epayroll
  12. M. Shahid | Jul 01, 2020
    Took me time to read all the comments, but I really enjoyed the article. It proved to be Very helpful to me and I am sure to all the commenters here! It’s always nice when you can not only be informed, but also entertained! www liteblue usps gov epayroll
  13. Detectives merida | Jun 27, 2020
    I just found this blog and have high hopes for it to continue. Keep up the great work, its hard to find good ones. I have added to my favorites. Thank You.Detectives merida
  14. mshahid | Jun 25, 2020
    It has fully emerged to crown Singapore's southern shores and undoubtedly placed her on the global map of residential landmarks. I still scored the more points than I ever have in a season for GS. I think you would be hard pressed to find somebody with the same consistency I have had over the years so I am happy with that. Sex Enhancement Pills For Men
  15. Business Essay Help | Jun 24, 2020
    Get Business Essay Help service online from TreatAssignmenthelp.com by Expert writers. Contact now and get help in affordable prices by skilled writing experts. We have 24/7 Customer live support where you can discuss about your troubles with our specialized writers. We pioneer the custom writing industry due to the flair and subject expertise of our pool of writers who promise to deliver 100% plagiarism free papers.For more services : Assignment Writing Services in UKAssignment Writing Help UKHow to improve Writing skills for Assignment writingHow can I get help with my assignments?Best Assignment Writing HelpLaw Assignment Writing ServicesAssignment Help OnlineHow to Write Assignments Fast & Plagiarism FreeBest Assignment HelpBEST ESSAY WRITING COMPANY ONLINEGet Assignment Writing Help OnlineMarketing Assignment HelpLaw Assignment HelpAssignment Help & Essay Writing ServicesAssignemnt Help Online |  Online Assignment HelpAssignment Help UKUK Assignment HelpAssignment Help |  Assignment Help UKAssignment Help EnglandGeography Assignment HelpGeography Assignment HelpGeography Assignment HelpGeography Assignment HelpDissertation Writing ServicesDissertation Writing ServicesScience Assignment HelpScience Assignment HelpEssay Writing ServicesLaw Dissertation HelpLaw Dissertation HelpEnglish Assignment HelpLaw Essay HelpMarketing Dissertation HelpMarketing Dissertation HelpArchitecture Dissertation HelpHistory Assignment HelpHistory Assignment HelpData Mining Assignment Writing HelpManagement Assignment HelpCourseWork HelpBiology Dissertation HelpMarketing Assignment HelpSociology Dissertation HelpBest Assignment HelpTreat Assignment HelpBest Academic AssignmentBest Online AssignmentTreat Assignment HelpBest Assignment HelpBest Assignment HelpBest Assignment HelpBest Assignment HelpTreat Assignment HelpBest Academic ServicesBest Academic ServicesBest Assignment ServicesAssignment Writing ServicesBest Assignment HelpBest Assignment ServicesBest Academic ServicesAssignment Writing ServicesBest Assignment ServicesAssignment Writing ServicesBest Assignment HelpTreat Assignment HelpTreat Assignment HelpTreat Assignment HelpTreat Assignment HelpAssignment Writing ServicesTreat Assignment HelpTreat Assignment HelpTreat Assignment HelpOnline Assignment HelpCheap Assignment Writing HelpTreat Assignment HelpTreat Assignment HelpScience Assignment HelpTreat Assignment HelpTreat Assignment HelpAssignment Writing ServicesOnline Assignment HelpAssignment and Essay HelpAssignment Writing HelpAssignment Help in UKAssignment Help in UKEssay Writing ServicesEssay Writing ServicesSociology Dissertation HelpEnglish Assignment HelpScience Assignment HelpCourseWork HelpHomework HelpLaw Essay HelpTreat Assignment HelpTreat Assignment HelpAssignment Writing ServicesAssignment Writing ServicesAssignment Writing ServicesAssignemnt Help OnlineTreat Assignment HelpAssignment Help in UKDissertation Writing ServicesEssay Writing ServicesOnline Assignment HelpOnline Assignment HelpOnline Assignment HelpAssignment Help OnlineAssignment HelpAssignment Writing ServicesEssay Writing ServicesAssignment Writing ServicesAssignment Writing ServicesEssay Writing Services
  16. https://fortunabola1.com | Jun 23, 2020
    Awesome and interesting article. Great things you've always shared with us. Thanks. Just continue composing this kind of post.https://fortunabola1.com
  17. robert | Jun 22, 2020
    I’ve been searching for some decent stuff on the subject and haven't had any luck up until this point, You just got a new biggest fan!..Counseling for young adults near me
  18. robert | Jun 22, 2020
    Nice knowledge gaining article. This post is really the best on this valuable topic.arborist tree
  19. robert | Jun 22, 2020
    This is a great post. I like this topic.This site has lots of advantage.I found many interesting things from this site. It helps me in many ways.Thanks for posting this again.Tree Removal & Stump Grinding
  20. robert | Jun 22, 2020
    Positive site, where did u come up with the information on this posting?I have read a few of the articles on your website now, and I really like your style. Thanks a million and please keep up the effective work.new york printing
  21. robert | Jun 22, 2020
    Thank you so much for sharing this great blog.Very inspiring and helpful too.Hope you continue to share more of your ideas.I will definitely love to read.Positive Psychology Program
  22. robert | Jun 22, 2020
    I am happy to find this post Very useful for me, as it contains lot of information. I Always prefer to read The Quality and glad I found this thing in you post. ThanksMeditation Teacher Training
  23. robert | Jun 22, 2020
    Very useful info. Hope to see more posts soon!.Branding Agency
  24. robert | Jun 22, 2020
    You completed a few fine points there. I did a search on the subject and found nearly all persons will go along with with your blog.tilt and turn windows melbourne
  25. robert | Jun 22, 2020
    Thank you for some other informative blog. Where else could I get that type of information written in such an ideal means? I have a mission that I’m just now working on, and I have been at the look out for such information.cat c13 engine for sale
  26. robert | Jun 22, 2020
    Your content is nothing short of brilliant in many ways. I think this is engaging and eye-opening material. Thank you so much for caring about your content and your readers.led candles
  27. robert | Jun 22, 2020
    It’s appropriate time to make some plans for the future and it is time to be happy. I have read this post and if I could I wish to suggest you few interesting things or advice. Perhaps you could write next articles referring to this article. I desire to read even more things about it!ionizer for home
  28. robert | Jun 22, 2020
    Friend, this web site might be fabolous, i just like it.veggie slicer
  29. James | Jun 22, 2020
    i am always looking for some free stuffs over the internet. there are also some companies which gives free samples.emergency plumber Seven Hills
  30. mshahid | Jun 20, 2020
    it's really nice and manful. it's really cool blog. Linking is very useful thing.you have really helped lots of people who visit blog and provide them use full information. 1xbet şikayet
  31. mshahid | Jun 19, 2020
    You may be permitted to blog post details, though not back-links, with regard to they are really sanctioned and even at area. forex robotron
  32. ufabet | Jun 18, 2020
    I found your this post while searching for some related information on blog search...Its a good post..keep posting and update the information.ufabet
  33. Casual shoes for men | Jun 18, 2020
    Yeah bookmaking this wasn’t a bad   determination  great  post! . Casual shoes for men
  34. mcdonalds monopoly | Jun 17, 2020
    Love to read it,Waiting For More new Update and I Already Read your Recent Post its Great Thanks.mcdonalds monopoly
  35. Baby White Noise | Jun 15, 2020
    I found that site very usefull and this survey is very cirious, I ' ve never seen a blog that demand a survey for this actions, very curious...Baby White Noise
  36. سایت دانلود آهنگ | Jun 14, 2020
    I definitely enjoying every little bit of it. It is a great website and nice share. I want to thank you. Good job! You guys do a great blog, and have some great contents. Keep up the good work.سایت دانلود آهنگ
  37. PRIVATE DETECTIVES TORREVIEJA | Jun 13, 2020
    This is highly informatics, crisp and clear. I think that everything has been described in systematic manner so that reader could get maximum information and learn many things.PRIVATE DETECTIVES TORREVIEJA
  38. yusu | Jun 13, 2020
  39. yusu | Jun 13, 2020
    Great service, we must appreciate this things to go live.Buy TestogenTestosterone Booster GNCTestogen GNCTestogen for Sale
  40. acrylic paint | Jun 13, 2020
     I was taking a gander at some of your posts on this site and I consider this site is truly informational! Keep setting up.. acrylic paint
  41. kapitalanlagen | Jun 13, 2020
    Really nice and interesting post. I was looking for this kind of information and enjoyed reading this one. Keep posting. Thanks for sharing kapitalanlagen
  42. Relaxing Spa Music | Jun 12, 2020
    Pretty good post. I just stumbled upon your blog and wanted to say that I have really enjoyed reading your blog posts. Any way I'll be subscribing to your feed and I hope you post again soon. Big thanks for the useful info.Relaxing Spa Music
  43. Best Mens Casual Shoes | Jun 11, 2020
    Good web site! I truly love how it is easy on my eyes and the data are well written. I am wondering how I might be notified whenever a new post has been made. I have subscribed to your RSS which must do the trick! Have a nice day! Best Mens Casual Shoes
  44. pintop | Jun 11, 2020
    https://search-az.best/how-to-ejaculate-a-big-load.php https://secure.immigration.ca/forum/forum_posts.asp?TID=25367&PID=264249&title=super-visa-to-permanent-resident https://seekingalpha.com/user/51120487/comments https://sharepoint.louisville.edu/sites/sphis/spcv/Lists/TeamDiscussion/Flat.aspx?RootFolder=/sites/sphis/spcv/Lists/TeamDiscussion/LegalSteroids&FolderCTID=0x0120020043FBDBFD8D24C84BA978413097F2DAEF https://sharepoint.protiviti.com/training/Lists/StudentSurveys/AllItems.aspx https://shelfwatch31.webs.com/apps/blog/show/48111386-phenq-reviews https://shopsnoir.com/forums/users/gynexinmax/ https://signup.com/Group/838008562073/ https://simonsenmcdowell9997.page.tl/PhenQ-Reviews.htm https://sites.duke.edu/english390-5_01_s2013/2013/04/30/an-in-depth-look-at-fads/ https://sites.google.com/s/1QWRdQpDeZ_12Qp5WQ1lPoBTlbS7E30ti/p/1dNxfwiEzJ1nFvDOsjrrqKb2D4GRgLBjV/edit?authuser=2 https://sites.google.com/u/0/new/?authuser=0 https://sites.google.com/view/bdacnews/testogen https://sites.google.com/view/ddr123/buy-testogen https://sites.google.com/view/try-these-tips-for-losing-some https://sites.psu.edu/kcmurray/2013/09/27/ldrs/ https://slashalarm98owenconner818.shutterfly.com/1521 https://slashdot.org/submission/11576062/10-ways-to-get-rid-of-arm-fat-fast https://slides.com/gynexinpill https://slides.com/healthworksinstitute https://slides.com/jennysmith https://social.msdn.microsoft.com/profile/coffeehero/ https://social.msdn.microsoft.com/Profile/davegraham95 https://social.msdn.microsoft.com/Profile/legal-steroids-for-sale https://social.technet.microsoft.com/Profile/nick%20%20nixon https://sosol.cabanova.com/ https://soundcloud.com/user-784273389-18582649 https://sparklewpthemes.com/support/users/gynexinmax/ https://speakerdeck.com/jennysmith https://speakerdeck.com/johnyjackson https://speechdebate.binghamton.edu/Users/1737/Profile/amelia-landyn/ https://squareblogs.net/backchime13/good-for-weight-loss https://squareblogs.net/grasscloudy90/phenq-reviews https://squareblogs.net/mombook2/phenq-weight-loss-pills https://squareblogs.net/ocelotvessel3/phenq-weight-loss-pills https://squareblogs.net/oysterrisk75/how-to-buy-phenq https://squareblogs.net/roseseed7/good-for-weight-loss https://squidbow5.webs.com/apps/blog/show/48111400-phenq-weight-loss-pills https://sta.sh/01km4bgtqsuu https://sta.sh/0fmlibrhncs https://stackexchange.com/users/17488975/dave-graham https://staging.expresspcb.com/community-library/package/169802/ https://staging.marksnelsoncpa.com/home/careers/college-students/recruiting/2019/03/19/default-calendar/university-of-missouri-on-campus-interviews-for-summer-leadership https://startupmatcher.com/p/davegraham https://steemit.com/weight/@andymccoy/the-best-weight-loss-guide-in-the-internet https://steepster.com/davegraham95 https://stlouis.cbslocal.com/top-lists/top-spots-for-handmade-jewelry-in-st-louis/?utm_content=buffere039e&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer https://stn258258.kinja.com/10-ways-to-get-rid-of-arm-fat-fast-1843100476?rev=1587976829290 https://stockhouse.com/blogs/feeling-weighed-down/november-2019/feeling-weighed-down-use-these-tips-to-lose-it! https://stocktwits.com/davegraham95 https://stopthedrugwar.org/chronicle/2009/jul/24/financial_aid_house_committee_li https://stovestock2.soup.io/post/688853216/PhenQ-Reviews https://stritch.instructure.com/eportfolios/445/Home/Lose_Weight_Today_By_Doing_Things_You_Enjoy https://study.mdanderson.org/eportfolios/493/Home/Frustrated_At_Your_WeightLoss_Efforts_Read_Here https://stxavier.instructure.com/eportfolios/193/Home/Weight_Loss_Pills_Worsen_Depression__5_Dangers_to_Be_Aware_Of https://subrion.org/forums/members/coffehero.20255/ https://supplementreviews.co/go/crazybulk-dbal/ https://support.ntp.org/bin/view/Users/GynexinPills https://support.plumvoice.com/viewtopic.php?f=2&t=469065 https://support.pmease.com/PMEase/QuickBuild/topics/733/setting-up-default-values-in-configuration-variables/10?0 https://talkmarkets.com/member/Redzone/blog/follow-these-tips-for-a-successful-weight-loss-plan?post=239955 https://talk-staging.plesk.com/members/coffeehero.197285/#about https://tawk.to/819eca67f55a3757deff3e13e2f74e9e2563b142 https://tawk.to/8bb0301d06c70809c235a85a89fc99d6503a3a57 https://tawk.to/c140613e777bb7f806a5406093f4bee534997b26 https://teachers.net/projects/centers/ https://teamsites.middlesex.mass.edu/surveys/Lists/MACCMarketingSurvey/summary.aspx https://telegra.ph/10-Ways-to-Get-Rid-Of-Arm-Fat-Fast-04-27 https://telegra.ph/3-Amazing-Facts-about-How-Boosting-Your-Testosterone-Affects-your-Body-04-27 https://telegra.ph/Trying-To-Lose-Those-Extra-Pounds-Then-Check-Out-Proven-Weight-Loss-Tips-11-06 https://thenickel.coolerads.com/consumers/profile/200740 https://thimpress.com/forums/users/johnyjackson/ https://thriveglobal.com/?p=615140&preview_id=615140&preview_nonce=3d2c470544&preview=true https://tiphanyhas.lighthouseapp.com/users/394983 https://tiphanyhas.lighthouseapp.com/users/434370 https://today.uci.edu/gateway_study_center https://topsitenet.com/article/190646-gynexin-gynecomastia-supplement/ https://towindustryclassifieds.com/author/visasila/ https://training.fitness.com/members/davegraham95.269483/ https://trello.com/en/add-card?desc=http://www.nixonathletics.com/ https://triberr.com/davegraham95 https://trolllord.com/forums/viewtopic.php?f=9&t=130 https://tv.jk2.info/viewtopic.php?t=692 https://twitter.com/DaveGra58086355 https://uberant.com/article/628653-battle-of-the-bulge-fight-your-weight-loss-battle-now/ https://uberant.com/article/715514-brain-booster/ https://uen.instructure.com/eportfolios/39086/Home/Tips_To_Lose_That_Stubborn_Excess_Weight https://unsplash.com/@davegraham95/collections https://up-campus.org/projects/view/id/ea7b5b019e44f1db8a3cf6ea9432f973 https://usejohn00.bladejournal.com/post/2020/04/18/PhenQ-Reviews https://userforum.dhsprogram.com/index.php?t=msg&goto=2020& https://utah.instructure.com/eportfolios/30039/Home/The_Best_Weight_Loss_Advice_Available_Anywhere https://uws-ce.instructure.com/eportfolios/1675/Home/Lose_Weight_And_Feel_Great_Using_These_Ideas https://v4.simplesite.com/#/pages/445186262?editmode=true#anchor445186262 https://valoso.com/users/designers/profile/2311/Edit%20Profile https://vejeffry49.webgarden.com/ https://viragohelp.com/phpbb3/viewtopic.php?f=44&t=368&view=print https://virink.com/away?to=http://www.nixonathletics.com/ https://vitacoco.zendesk.com/hc/en-us/community/posts/360054711771-perso... https://vps.moneymanagerex.org/viewtopic.php?f=7&t=6470&start=10
  45. Mens Hooded Coats | Jun 11, 2020
    I think  other website  proprietors should take this  internet site  as an example  , very clean and  great  user  pleasant  pattern . Mens Hooded Coats
  46. robert | Jun 11, 2020
    I am happy to find this post very useful for me, as it contains lot of information. I always prefer to read the quality content and this thing I found in you post. Thanks for sharing.cheap smm panel
  47. robert | Jun 11, 2020
    Awesome blog. I enjoyed reading your articles. This is truly a great read for me. I have bookmarked it and I am looking forward to reading new articles. Keep up the good work!bayar cukai
  48. robert | Jun 11, 2020
    I’ve been searching for some decent stuff on the subject and haven't had any luck up until this point, You just got a new biggest fan!..بهترین سایت شرط بندی
  49. robert | Jun 11, 2020
    I know your expertise on this. I must say we should have an online discussion on this. Writing only comments will close the discussion straight away! And will restrict the benefits from this information.gold ira companies
  50. robert | Jun 11, 2020
    i love reading this article so beautiful!!great job!kerja dari rumah

    Leave a comment