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Good service

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Lost Property

If you think that you have lost something on one of our trains or stations, please get in touch using any of the following:

  • E-mail:
  • Telephone: 01223 453729.
  • In Person: Monday to Friday, between 09:30 to 16:30, please visit the lost property office on platform 10 at London Liverpool Street and ask a member of our staff to direct you to the Service Delivery Office.

When you report a lost property item, the following information would be useful to speed up the process:

  • Your departure and destination stations.
  • The time of your journey.
  • A good description of your lost item including size, colour, make and any distinguishing features.
  • Where on the train you left the item, if known.
  • Your name and contact number.

We keep all items recovered for three months, although we do dispose of perishables.

Please note, there is a small fee for storing lost property items. We are not liable for lost or stolen luggage.