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FAQs

  • What is an e-ticket (Print at home)?

    When tickets are booked online with us, we will send them to you by email.  You can then choose how to use them.

    • Access it via the Stansted Express app
    • Click the link to use it on your phone or tablet’s web browser
    • Add it to your Apple Wallet, or
    • Print the PDF file.

    Please allow 2 hours from time of booking to the time of your travel.

  • How do I contact Customer Relations?

  • I have made a purchase online, can I cancel the booking?

  • Why have I not yet received a confirmation email?

  • How do I arrange Assisted Access?

  • Can tickets be used in either direction?

  • What age applies to Child fares?

  • Is it possible to get a refund?

  • How do I make a complaint?

  • Can the tickets be posted to me?

  • VAT receipts

  • Can bikes be carried on Stansted Express services?

  • Hotel bookings

  • Theatre tickets

  • How do I get Airport security FastTrack pass access with my First Class ticket?