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FAQs

  • What is an e-ticket (Print at home)?

    When tickets are purchased online with Stansted Express, an e-ticket can be selected. A barcoded ticket with a reference number will be sent by email once the online purchase has been completed. This ticket needs to be printed at home and presented to the Stansted Express station or onboard staff to be scanned as a valid ticket for travel. Please allow 2 hours from time of booking to the time of your travel.

  • What is a m-ticket?

  • Collection from ticket machine at the station

  • How do I contact Customer Relations?

  • I have made a purchase online, can I cancel the booking?

  • Why have I not yet received a confirmation email?

  • How do I arrange Assisted Access?

  • Can tickets be used in either direction?

  • What age applies to Child fares?

  • Is it possible to get a refund?

  • How do I make a complaint?

  • Can the tickets be posted to me?

  • VAT receipts

  • Can bikes be carried on Stansted Express services?

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