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  • What is an e-ticket (Print at home)?

  • How do I contact Customer Relations?

  • I have made a purchase online, can I cancel the booking?

  • Why have I not yet received a confirmation email?

  • How do I arrange Assisted Access?

  • Can tickets be used in either direction?

  • What age applies to Child fares?

  • Is it possible to get a refund?

  • How do I make a complaint?

  • Can the tickets be posted to me?

  • VAT receipts

  • Can bikes be carried on Stansted Express services?

  • Hotel bookings

    For any queries about a hotel booking made through Stansted Express, please contact the hotel directly. The hotel contact information details can be found in the hotel confirmation email or online via My

    Alternatively, you can contact the Customer Service team at on +44 20 3320 2609 or at Contact us page.

  • Theatre tickets

  • How do I get Airport security FastTrack pass access with my First Class ticket?