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FAQs

  • What is an e-ticket (Print at home)?

  • What is a m-ticket?

    When tickets are purchased online with Stansted Express, an m-ticket (mobile ticket) can be selected. Once the online purchase has been completed your m-ticket will be sent directly to your mobile phone as a text message. You then simply need to show this to the Stansted Express station or onboard staff for it to be scanned as a valid ticket for travel. Internet access is required on your phone in order to be able to download your m-ticket. Please allow 2 hours from time of booking to the time of your travel.

    To purchase an m-ticket your mobile device needs to be a smartphone. When an m-ticket is purchased, an SMS is sent that contains a link to an online 'm-ticket'. Your phone must have internet access, and if overseas, this requires data roaming to be enabled or have access to a Wi-Fi connection. Your m-ticket will not be displayed if you do not have data connection, and a connection may be required every time the m-ticket is viewed.

  • Collection from ticket machine at the station

  • How do I contact Customer Relations?

  • I have made a purchase online, can I cancel the booking?

  • Why have I not yet received a confirmation email?

  • How do I arrange Assisted Access?

  • Can tickets be used in either direction?

  • What age applies to Child fares?

  • Is it possible to get a refund?

  • How do I make a complaint?

  • Can the tickets be posted to me?

  • VAT receipts

  • Can bikes be carried on Stansted Express services?

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