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FAQs

  • What is an e-ticket (Print at home)?

  • What is a m-ticket?

  • Collection from ticket machine at the station

    Please note that the option to collect your ticket from ticket machines at the station is no longer available. If you have already purchased a ticket for collection from a ticket machine prior to 27 August 2015 you will still be able to do so.

    Best prices and offers are always available online. However, if you do not wish to book online in advance of your travel date, you can purchase your tickets on the day of departure from one of our ticket offices or ticket machines at London Liverpool Street, Stansted Airport, Tottenham Hale or Stratford.

  • How do I contact Customer Relations?

  • I have made a purchase online, can I cancel the booking?

  • Why have I not yet received a confirmation email?

  • How do I arrange Assisted Access?

  • Can tickets be used in either direction?

  • What age applies to Child fares?

  • Is it possible to get a refund?

  • How do I make a complaint?

  • Can the tickets be posted to me?

  • VAT receipts

  • Can bikes be carried on Stansted Express services?

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