Stansted Express // Customer Relations

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Adults

Children (5 - 15 years)

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If you have a promotion code, please enter it here.

If you wish to use a railcard please purchase your ticket at a Stansted Express Ticket Office.

Customer Relations

We value your comments

To help us refine and improve your Stansted Express service, tell us what we can do to make it better. We truly value your feedback.

To contact us:

Telephone: 0845 850 0150

E-mail: nxea.customerrelations@nationalexpress.com

Write to:

Customer Contact Centre
Stansted Express
Grosvenor House
112-114 Prince of Wales Road
Norwich NR1 1NS
United Kingdom

Asking for compensation?

Station and onboard crew cannot make compensation payments on the spot, under our Passenger's Charter. However, if you contact us using the details above, you should receive a response to your comments within ten working days.

For losses such as taxis, hotels, and flights following train service disruption, you should claim from your standard travel insurance.

Comments about stations or other train operators:

To comment about services run by other train operators, or facilities at either Tottenham Hale or Stansted Airport station, visit the National Rail website for further information.